First order −10% on any skin with code EUR · prices incl. VAT

//Questions

Ask before you bite

Questions before you get bitten? Good. The Infected ask the right ones. If your answer is not here, our support team is one message away.

Buying

How does buying work?

Pick a skin, pay, and accept the trade offer our bot sends you on Steam. That is it. No middlemen, no waiting for a seller to wake up.

What is a Steam trade URL and where do I find it?

It is a link that lets our bot send you a trade offer without being on your friends list. In Steam, go to Inventory, then Trade Offers, then “Who can send me Trade Offers?” and copy the URL at the bottom. Paste it into your account settings here once and you are set.

Is the skin I see the exact skin I get?

Yes. Every listing is one specific item with its exact float, pattern and stickers. What you see is what you get, not a “similar” copy. Inspect it before you buy if you want to be sure.

Do stickers come with the skin?

Any stickers shown on a listing are applied to the item and come with it. We do not add or scrape stickers after you order, so the listing is the final word.

Payments

What payment methods do you accept?

Major debit and credit cards plus popular cryptocurrencies. Available methods depend on your region, and checkout only shows the ones that work where you are.

Are there any fees?

No hidden store fees. The price at checkout is the price you pay. Your bank may add currency conversion charges, and crypto payments include the usual network fee.

What is the Symbiote Club?

Our VIP program. Members earn cashback as store balance on every purchase, and higher tiers unlock bigger rates. The more you feed the Hive, the more it feeds you back.

Can I buy from any country?

Almost. We cannot serve regions under sanctions or where local law does not allow sales like ours. If your region is restricted, you will see it before you pay, not after.

Delivery & trade offers

How fast is delivery?

Instant. Once your payment clears, our bot sends a Steam trade offer, usually in under 2 minutes. Faster than a rush B, and with better odds.

Why is my new skin marked “Trade Protected”?

That is Valve’s trade protection: items you receive in a trade are protected for 7 days. You can equip and play with the skin right away, but some actions, like selling on the Steam Market, wait until protection ends. We never reverse a completed sale.

What if the trade offer fails or expires?

Usually it is a wrong trade URL, a private inventory, a Steam Guard hold or Steam having a moment. Fix the cause and resend the offer from your order page. If we still cannot deliver, you get a full refund.

How do I know a trade offer is really from you?

A real VenomSkins offer only gives you the items from your order and never asks for any of yours. Check that the items match your order page. If an offer wants your skins in return, decline it.

Safety & refunds

Will you ever ask for my Steam login?

Never. We do not ask for your Steam username, password or Steam Guard codes, and we never use pop-up or third-party login prompts. If something asks for them in our name, it is a phishing attempt. Close it and tell us.

Can I get a refund?

Yes, any time before the item is delivered: cancel from your order page and the money goes back to your original payment method. Once you accept the trade offer, the sale is final, because skins cannot be un-bitten. See our Refund Policy for the details.

When is support available?

Our team answers every day, 10:00 to 22:00 UTC, usually within an hour. Messages outside those hours are first in line the next morning.

Is there a minimum age?

Yes, you must be 18 or older to buy from VenomSkins. Silver rank is allowed. Being under 18 is not.